Slack Integration

Receive Litmusly feedback notifications directly in your Slack channels and discuss insights with your team.

Overview

The Litmusly Slack integration keeps your team informed about new user feedback and test results. Get notifications in your chosen channels and collaborate on addressing user insights without leaving Slack.

Real-time Notifications

Get instant alerts when new feedback is generated or tests are completed.

Interactive Feedback

Review and respond to feedback directly within Slack threads.

Custom Notifications

Configure which feedback types and severity levels trigger notifications.

Integration Steps

1. Add Litmusly to Slack

Add the Litmusly app to your Slack workspace with a single click.

Add to Slack

2. Authorize the Integration

Review and approve the permissions requested by the Litmusly Slack app.

Post messages to channels

View basic information about channels

Add interactive elements to messages

3. Configure Notification Settings

Choose which channels should receive notifications and customize your notification preferences.

Select channels for different notification types

Configure notification triggers (new tests, critical feedback, etc.)

Set notification frequency (immediate, digest, etc.)

Customize notification format and content

4. Start Receiving Notifications

You're all set! Your team will now receive Litmusly notifications in the configured Slack channels.

Receive notifications when tests are completed

Get alerts for critical feedback that needs attention

Discuss feedback with your team directly in Slack threads

Take action on feedback with interactive buttons

Advanced Configuration Example

For advanced users, you can customize the Slack integration using our API. Here's an example of setting up custom notification rules:

// Example: Configure custom Slack notification rules
const configureSlackNotifications = async () => {
  const response = await fetch('https://api.litmusly.com/v1/integrations/slack/config', {
    method: 'POST',
    headers: {
      'Content-Type': 'application/json',
      'Authorization': 'Bearer YOUR_API_KEY'
    },
    body: JSON.stringify({
      workspace_id: 'T12345678',
      notification_rules: [
        {
          event_type: 'test_completed',
          channel: '#product-feedback',
          include_details: true,
          notification_format: 'detailed'
        },
        {
          event_type: 'critical_feedback',
          channel: '#urgent-issues',
          include_details: true,
          notification_format: 'compact',
          severity_threshold: 'high'
        },
        {
          event_type: 'weekly_summary',
          channel: '#product-team',
          day_of_week: 'monday',
          time: '09:00',
          timezone: 'America/New_York'
        }
      ]
    })
  });

  const data = await response.json();
  console.log('Slack configuration updated:', data);
  return data;
};

// Example: Send a custom notification to Slack
const sendCustomNotification = async () => {
  const response = await fetch('https://api.litmusly.com/v1/integrations/slack/notify', {
    method: 'POST',
    headers: {
      'Content-Type': 'application/json',
      'Authorization': 'Bearer YOUR_API_KEY'
    },
    body: JSON.stringify({
      channel: '#product-team',
      message: 'New high-priority feedback received for the checkout flow',
      test_id: '12345',
      include_feedback_details: true
    })
  });

  const data = await response.json();
  console.log('Custom notification sent:', data);
  return data;
};

Frequently Asked Questions

Do I need admin permissions to install the Slack integration?

Yes, you need to be a Slack workspace admin or have the necessary permissions to install apps in your Slack workspace.

Can I customize which types of feedback trigger notifications?

Yes, you can configure notification rules based on feedback type, severity, and other criteria. This allows you to send only the most relevant notifications to each channel.

Can I send notifications to private channels?

Yes, you can send notifications to private channels as long as the Litmusly Slack app has been invited to those channels.

How can I take action on feedback directly from Slack?

Litmusly notifications include interactive buttons that allow you to take common actions like marking feedback as reviewed, creating tickets, or viewing detailed results in the Litmusly dashboard.

Can I temporarily pause notifications?

Yes, you can pause notifications at any time from your Litmusly integration settings without removing the integration completely.

Keep your team in the loop

Connect Litmusly with Slack to ensure your team never misses important user feedback.

Set Up Integration Add to Slack